DATE POSTED

30/10/2025

CLIENT SUCCESS MANAGER

Drive client results, retention, and growth by leading strategy, communication, and performance across every touchpoint.

Team

Client Success

Location

Remote

Type

Full Time

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Job Summary

We are looking for an exceptional Client Success Manager to lead the success, retention, and growth of our creator partners. In this role, you act as the bridge between our internal teams and the creators we serve — ensuring every client feels supported, understood, and constantly progressing towards their revenue vision.

This role requires emotional intelligence, strategic sensitivity, and a deep understanding of creator monetisation. If you love winning through others, building systems, and elevating talent — this is your arena.

Your Role

As a Client Success Manager, you’ll lead the relationship, results, and roadmap for our creators. You'll collaborate across media, marketing, chat, and leadership to ensure that each client grows, stays aligned, and performs at the highest level.

You will:

• Build deep partnership and trust with each creator
• Lead weekly performance reviews and strategy sessions
• Hold cross-department teams accountable for delivery
• Forecast growth, monitor performance, and remove blockers
• Drive retention, satisfaction, and revenue expansion

Ideal Candidate

The ideal Client Success Manager embodies these traits:

• Experience in creator-focused agencies or digital operations
• Emotional intelligence & leadership presence
• Strong communication — written and verbal
• Ability to organise, prioritise, and move projects forward fast
• High ownership mindset — “nothing slips”
• Data-driven decision maker with an operational brain

Ideal Candidate

As a Short-Form Content Editor, you’ll play a critical role in defining how our creators are perceived online. You’ll work closely with our creative and marketing teams to turn raw footage into dynamic, high-impact edits that align with each creator’s unique brand tone and revenue goals.

• Proven experience in short-form editing for social or creator-driven content

• Deep understanding of pacing, hooks, and audience retention

• Familiarity with creator culture, social virality, and monetisation funnels

• Creative and adaptive editing style that aligns with diverse personalities

• Strong communication and time-management skills

• Fast, responsive, and collaborative attitude

• Passion for storytelling through short-form content

• Able to work autonomously while maintaining elite quality control

Requirements

We hold high standards. To excel in this role, you should possess:

Operational Excellence: You move with structure, discipline, and urgency. Deadlines, accountability systems, and weekly reporting are natural to you.

Cross-Team Management: You're confident working with multiple departments, aligning incentives, and ensuring execution matches expectations.

Creator-Economy Awareness: You understand digital audiences, monetisation models, content culture, and the psychology behind creator success.

You Shouldn't Apply If

You want a normal 9-5. This role is NOT easy & requires an all-in mentality. We're looking for an applicant who will put in the work that others won't.

You are married to your ideas or cannot take creative criticism.

You're looking for a part-time gig that allows you to work with multiple clients.

You can't handle stress and pressure.

WHAT YOU'LL DO

001

Edit high-impact short-form content daily using raw creator footage.

002

Create multiple content variations to support testing and improve performance.

003

Transform long-form materials (streams, YouTube videos, OFTV content) into compelling, platform-specific short-form clips and episodic content series.

004

Maintain consistent editing quality, including sound design, colour, subtitles, and export settings.

005

Adapt content for multiple creator personalities, brand identities, and monetisation funnels, ensuring stylistic consistency and performance standards.

006

Revise and iterate quickly based on feedback, maintaining high creative standards while hitting deadlines and volume cycles.

WHAT YOU'LL DO

001

Lead weekly success calls with clients, align priorities, and identify growth levers.

002

Coordinate between media, marketing, and chat teams to ensure flawless execution and brand consistency.

003

Monitor content pipelines, paid growth, retention, churn risks, and performance trends — escalating insights to leadership.

004

Drive client onboarding, brand development, and ongoing support structures, ensuring creators feel supported and empowered.

005

Create actionable improvement plans, resolve challenges fast, and proactively communicate updates to clients & internal leads.

006

Maintain KPIs across satisfaction, retention, and revenue — ensuring every client grows month-over-month.

You Shouldn't Apply If

You want a normal 9-5. This role is NOT easy & requires an all-in mentality. We're looking for an applicant who will put in the work that others won't.

You can’t manage multiple stakeholders with clarity and control.

You prefer comfort to growth, or emotions over performance.

You struggle with accountability, timelines, or feedback.

Join Us Now

Think you're a fit? Apply Today.

Apply Now

Join Us Now

Think you're a fit? Apply Today.

Apply Now