DATE POSTED

30/10/2025

CHAT MANAGER

Drive conversational sales pipelines, optimise chatter performance, and scale recurring revenue through trust-driven communication.

Team

Client Operations

Location

Remote

Type

Full Time

Compensation Model

Base + Performance (commission per revenue closed)

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Job Summary

We’re looking for a dedicated Chat Manager to oversee, optimise, and scale high-performance chat operations across creator accounts. This is where precision meets psychology — where attention converts to trust, and trust converts to revenue.

You’ll manage and mentor chatters, enforce performance standards, refine workflows, and monitor conversion metrics to maximise retention, revenue, and subscriber experience.

If you thrive in performance-driven environments and lead with integrity, discipline, and optimisation, you’ll feel at home here.

Your Role

As a Chat Manager, you'll build and maintain world-class chat operations.
You'll lead a growing team of chatters, shape performance strategy, and set the pace for how creators connect, convert, and retain their audience.

You'll design scripts, improve chat flows, test offer structures, and ensure every conversation reflects our tone, standards, and ethical guidelines.
You’ll work side-by-side with leadership to track data, forecast performance, and develop people and systems that scale.

Ideal Candidate

The ideal Chat Manager embodies these traits:

• Fluent or native-level English (C2)
• High emotional intelligence & persuasive communication
• Leadership mentality with coaching experience
• Detail-oriented, organised, and disciplined
• Ability to operate in fast-moving, high-stakes environments
• Resilient, calm under pressure, thrives on KPIs
• Loyal, trustworthy, and committed to long-term growth
• Problem-solver with a proactive mindset & high standards

Ideal Candidate

As a Short-Form Content Editor, you’ll play a critical role in defining how our creators are perceived online. You’ll work closely with our creative and marketing teams to turn raw footage into dynamic, high-impact edits that align with each creator’s unique brand tone and revenue goals.

• Proven experience in short-form editing for social or creator-driven content

• Deep understanding of pacing, hooks, and audience retention

• Familiarity with creator culture, social virality, and monetisation funnels

• Creative and adaptive editing style that aligns with diverse personalities

• Strong communication and time-management skills

• Fast, responsive, and collaborative attitude

• Passion for storytelling through short-form content

• Able to work autonomously while maintaining elite quality control

Requirements

We maintain exceptionally high standards for account safety, execution, and reliability. To excel in this role, you should possess.

Team Leadership & Coaching: You know how to train chatters, maintain high standards, and inspire consistent improvement.

Operational Excellence: You bring structure, accountability, and systems thinking. You move with urgency, clarity, and precision.

Elite Learning Speed & Training Discipline: You learn fast, absorb details quickly, and train others with precision. You understand that small nuances make all the difference in high-level chat performance, and you’re committed to mastering — and teaching — the systems, tone, psychology, and workflows required for top-tier results.

You Shouldn't Apply If

You want a normal 9-5. This role is NOT easy & requires an all-in mentality. We're looking for an applicant who will put in the work that others won't.

You are married to your ideas or cannot take creative criticism.

You're looking for a part-time gig that allows you to work with multiple clients.

You can't handle stress and pressure.

WHAT YOU'LL DO

001

Edit high-impact short-form content daily using raw creator footage.

002

Create multiple content variations to support testing and improve performance.

003

Transform long-form materials (streams, YouTube videos, OFTV content) into compelling, platform-specific short-form clips and episodic content series.

004

Maintain consistent editing quality, including sound design, colour, subtitles, and export settings.

005

Adapt content for multiple creator personalities, brand identities, and monetisation funnels, ensuring stylistic consistency and performance standards.

006

Revise and iterate quickly based on feedback, maintaining high creative standards while hitting deadlines and volume cycles.

WHAT YOU'LL DO

001

Train, manage, and develop chatters to consistently hit conversion KPIs

002

Review daily chats, tone accuracy, and offer execution

003

Maintain CRM structure, scripts, tagging, and conversation flows

004

Create and update selling scripts based on market feedback & data

005

Track performance dashboards, conversion rates, and retention metrics

006

Work cross-functionally to align chat strategy with marketing & creator direction

You Shouldn't Apply If

You want a normal 9-5. This role is NOT easy & requires an all-in mentality. We're looking for an applicant who will put in the work that others won't.

You are married to your ideas or cannot take creative criticism.

You're looking for a part-time gig that allows you to work with multiple clients.

You can't handle stress and pressure.

You struggle to lead others or hold people accountable

Join Us Now

Think you're a fit? Apply Today.

Apply Now

Join Us Now

Think you're a fit? Apply Today.

Apply Now